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Accessibility Statement

Last updated: 2026-05-08

1. Our commitment

We want Meridian to be usable by as many people as possible. We aim to meet Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, the international standard adopted by the EU's European Accessibility Act and referenced by Singapore's IMDA Accessible Digital Services framework.

2. Conformance status

Meridian is partially conformant with WCAG 2.2 Level AA. Some parts of the platform do not yet fully conform; the known gaps are listed in section 3 below.

3. Known issues

  • Mobile sidebar — was disabled on iOS Safari due to a viewport bug; mobile users now navigate via the bottom strip. Some keyboard-only paths are reduced as a result (WCAG 2.1.1 Keyboard).
  • Focus-visible coverage — several interactive elements in the dashboard shell lack a clearly visible focus state (WCAG 2.4.7 Focus Visible).
  • Assessment result colour cues — the certification badges (CERTIFIED / REFINE / REVISE / REWORK) use colour as an information channel; we ship secondary text and shape cues, but the contrast between adjacent states could be tightened (WCAG 1.4.1 Use of Color, 1.4.3 Contrast).
  • PDF exports — Canvas Brief and Certification Report PDFs are not yet tested against PDF/UA accessibility standards.
  • Bug-report widget — the trigger and overlay are not yet fully reachable via keyboard alone.

These items are tracked in our internal backlog and will be remediated. We'll update this page when each is closed.

4. Compatibility

Meridian is designed to work with:

  • The latest two major versions of Chrome, Firefox, Safari, and Edge.
  • Screen readers including VoiceOver (macOS / iOS), NVDA (Windows), JAWS (Windows), and TalkBack (Android).
  • Browser-level zoom up to 200% without loss of content or functionality.
  • Keyboard-only navigation (excepting the gaps in section 3).

5. Reporting a barrier

If you find an accessibility barrier on Meridian — something prevents you from using a part of the platform with assistive technology, or our claims here don't match your experience — please tell us. We'll respond within 5 business days and aim to fix material barriers within 30 days.

Email: hello@insights-2.com. Please include the URL of the page, what you were trying to do, and the assistive technology and browser you were using.

6. Formal complaints

If you're in the EU and not satisfied with our response, you can complain to the accessibility-enforcement body in your country. In the UK, complaints can go to the Equality Advisory and Support Service. In Singapore, the IMDA accepts feedback via imda.gov.sg.

7. Methodology

We assess Meridian using a combination of automated tooling (axe DevTools, Lighthouse), keyboard-only walkthroughs, and ad-hoc screen-reader spot-checks. We don't yet run a formal external audit; that's on the backlog.